Telemarketing: Why Do We Do It?
AICR uses the telephone to raise funds for cancer research and education and to recruit volunteers to further AICR’s mission. We often get asked about our use of telemarketing. In the interest of transparency, here’s a quick Q & A that you might find useful.
That’s simple: If you don’t want to be called, just tell us. It’s never our wish to bother or inconvenience you in any way. After all, if our attempts to reach you make you angry or upset, it’s very unlikely that when we do manage to reach you, you’ll be in a mood to support our research. So if you don’t want to be called, that’s all we need to know.
But – and this is important – we do need to know that you don’t want to be called.
The easiest way to be removed from our calling list is to complete our Do Not Call form at www.aicr.org/donotcall
Once you complete the form, we will suppress your telephone number from future calling campaigns. Note that it may take up to 72 hours to remove your information from our calling list. You can also reach us in person at 1-800-843-8114 weekdays from 9am to 5pm Eastern Standard Time to request that we remove you from our calling list.
AICR is a not-for-profit charitable organization, and as such is exempt from the Federal Trade Commission’s National Do Not Call requirements. (Political organizations are also exempt.) It is, however, AICR’s policy to always honor a request not to be called. Simply fill out the form at www.aicr.org/donotcall to have us remove your from our calling list.
During any given AICR campaign, we will only try to reach you once per day. We also comply with FCC regulations which state that calls can only be made between 8:00 a.m. and 9:00 p.m. So, if you’re receiving more than one call per day, or receiving calls very early or very late, those calls are not from us.
If, however, you believe for any reason we are in fact responsible for multiple calls, or calls outside the mandated window, call us at 1-800-843-8114. We’ll take your information and investigate immediately
This issue is complicated by the fact that the percentages specified in a charity’s contract with telemarketing firms vary from state to state. Many states require that a firm guarantee a minimum amount that will go to the charities. That amount is always low, as firms take a very conservative approach.
But in practice, a charity like AICR generally receives more than the stated minimum. This amount is reported in financial statements at the conclusion of the contract period. Overall, the money we spend to raise money via telemarketing must be considered in the context of all that we raise and spend.